Shipping Policy
Welcome to Kiss & Clover. We are committed to getting your order to you quickly, safely, and efficiently. Please review our shipping policy below before placing your order.
Processing Time
- Orders are typically processed within 1–3 business days.
- Processing times may be longer during holidays, sales, or high-volume periods.
- Orders placed on weekends or holidays will begin processing the next business day.
Shipping Times
Estimated delivery times after processing:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping: 2–4 business days
- International Shipping: 7–21 business days (varies by location)
Please note that delivery times are estimates and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Order weight
- Shipping destination
- Selected shipping method
We may occasionally offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package in transit.
Lost, Delayed, or Stolen Packages
Kiss & Clover is not responsible for delays caused by carriers, weather, customs, or incorrect shipping information entered at checkout.
If your package is marked as delivered but cannot be located:
- Check around your delivery location and with neighbors.
- Contact the shipping carrier directly.
- Reach out to us if you still need assistance.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us immediately at:
support@kissandclover.com
International Orders
International customers are responsible for any customs fees, import duties, taxes, or other charges required by their country.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item(s) and packaging
We will work to resolve the issue as quickly as possible.
Contact Us
For shipping questions or concerns, please contact:
Kiss & Clover Customer Support
Email: support@kissandclover.com
Business Hours: Monday–Saturday, 8 AM–8 PM EST
Thank you for shopping with Kiss & Clover.